 Articles tagged: build a customer centric
<< previous page 1 next page>> written by Guy Siverson
"We don't allow that here." One would think I was doing something immoral or abusive to receive such a statement. The truth is, I wasn't. I was simply displeased with my support and wanted to speak with a manager. Instead of being transferred I received those oh so memorable words. Nothing can destroy the hard work it takes to build a customer centric organization like the words of a customer service representative. However, are you aware that not all representatives are human? That's right! << previous page 1 next page>> |
מאמרים 
Free Articles