Articles tagged: interactive voice response 

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Call Centre Software – A Myriad of Roles And Responsibilities written by Kate Dawson
With call centres growing more complex by the day, and expanding their range of services with the help of advanced technologies, they have come to depend heavily on specialised software to run their operations smoothly. This article discusses how to choose the appropriate call centre software and how it can help the management tackle complex monitoring issues.

IVR - Understanding the Full Service Hosted Managed Approach written by Barnard Crespi
Outsourcing Interactive Voice Response is a cost effective way for organizations to add IVR to their customer/employee communication mix, while avoiding high start-up costs, limited scalability plus maintenance or obsolescence worries.

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