Articles tagged: customer retention 

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Easy Steps to Follow to Improve Customer Retention written by gonzalez eliezer
Building a client base is very important for any small business. This article will give you some simple steps to help you increase your customer retention and therefore grow your business.

Know Your Customer written by Colleen Francis
It’s much easier and more profitable to keep an existing customer than it is to land a new one. Research tells us that most North American companies lose half of their customers every five years.

Being Present is a Gift to All: The Real Meaning of Real Time written by Craig Harrison
How present are you at any given time and place you find yourself? Many professionals appear in body but little else. Don't get marked as missing in action. Help customers feel connected!

Challenges You Face in Life – Overcome These Challenges You Will Manifest Wealth and Inner Peace written by Don L. Price Price
Why do we agonize over so many choices? More importantly, how do we find inner peace of mind once we choose?

Magic Words: What Words are Music to the Ears of Your Customers? written by Craig Harrison
Words have the power to create trust, allegiance and commitment in customers and clients. The body language, eye contact and gestures reinforce the sentiment being expressed verbally. The thoughts and care behind the words give them a magical power.

Silly Service has its Serious Side: Test Your Customer Service Knowledge! written by Craig Harrison
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge & learn how to be a service ace by picking the correct answer to all the 10 questions.

Turning Customer Service Inside Out! written by Craig Harrison
While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service your external customers receive.

The Voice of Customer Service written by Craig Harrison
Customer service is about more than mouthing the words customers want to hear in a manner so as to convey our inflection. It is important to understand where in a sentence we put the emphasis. Using a pleasant tone, effective intonation, and empathic emotion our voice can go a long way toward helping customers feel heard, valued and cared for.

Getting Past Gatekeepers: Don't Get Left At the Gate When Calling on Decision Makers written by Craig Harrison
DOES IT SOMETIMES SEEM AS THOUGH DECISION MAKERS are residing in a gated community? Learn how to bypass gatekeepers (GK) — those professionals who “guard” the decision makers and often run interference for them — to get in front of decision makers (DM).

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