Articles tagged: building rapport 

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One Red Paper Clip written by Gihan Perera
Peter Gow, one of my clients, recently gave me the book, "One Red Paperclip", by Kyle Macdonald. It tells the true story of how he traded a paper clip for a house. Well, not in one trade, but in a series of trades that took him back and forth across North America.

Reading Emotions Through Body Language written by Michael Lee
“Emotions and body language play a very important role in getting your message across. In fact, body language says a lot about what you're feeling and thinking as of the moment.”

Persuasion Tip in Dealing with Irate Clients written by Michael Lee
Having an upset client is one of the most challenging situations a salesperson can face. Here are some persuasive ways to pacify the angry customer.

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