Articles tagged: Peter Drucker 

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Year of the Customer written by John Mehrmann
The rules have changed. The Internet has made it easier, faster, and more convenient for consumers to compare prices, quality, features, and previous customer experiences. With a suddenly level playing field for brand comparison of commodities, what is the new differentiation? Trust, confidence, and relationships the new differentiation. How well you connect with customers in marketing, sales, and customer service excellence are the essence of success.

Matrix Management written by John Mehrmann
Matrix Management is a compelling buzzword with a tempting nirvana of shared resources and unlimited access to expertise that lies in other functional areas. But are the resources really ready to be monopolized by multiple managers in a redesign of the organizational structure? Think twice before you plug yourself into the matrix.

Interview Your Next Employer written by John Mehrmann
Before you go on your next interview, prepare the questions that you will ask your next potential employer.

How to Lose Customers written by John Mehrmann
Have you found that you have just too many customers? Are you looking for a way to get rid of some of those pesky customers who seem to keep coming back and taking up all of your time? Would you like to have time to do more important things, like spend your time trying to get new customers, rather than spend so much time taking care of existing customers? Have no fear, we have gathered some of the top ten tips for weeding out the heard and getting rid of customers.

Waves of Communication written by John Mehrmann
Are you in a position that interacts with customers or clients? Are you in a management or a leadership role? Would you like to improve your communication with someone else who is in a management or leadership role? Communication is the key to success in a professional capacity and in our personal relationships. Communication creates a bond between individuals, for better or worse, it can bring us closer together or identify gaps in understanding or appreciation. The most honest communication contains emotion and the ability to exchange ideas with passion.

Audiobooks for Business People written by Olivier Madel-Felicite
Can you use Audiobook to increase your skills? Myaudiolibris share with you 5 great Audiobooks for business..

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