 Category: Customer Service
Category: Business >> Customer Service<< previous page 1 2 3 4 5 6 7 8 9 next page >> by Leslie Johnston Johnston
[ 2006-05-13 ]
Many companies today have lost the key to success in the sales industry, customer service. Often times you will hear people speaking about the good old days when customers use to be priority, not our bottom line. Customer service is where our focus needs to be for success in the sales industry. by Anthony Yap 
[ 2006-05-03 ]
Many business owners who operate a business want as many clients as possible, both those who have just started their business and those who have owned one for a long time. They are, however, not fully utilizing all of their assets as they could be in order to achieve their desired results.
by Marcus Owen-Henson Owen-Henson
[ 2006-04-30 ]
Bank managers have a habit of writing nasty letters when they are owed money and only get excuses instead of payment, from their clients.
But, it's not very pleasant when a crisp white envelope marked "Private and Confidential" lands on your desk and you've a pretty good idea what it contains. "Dear Mr. Businessman, it has come to my notice that you have exceeded your overdraft limit once again and I must..". PANIC ! by
[ 2006-04-30 ]
Voice Self Service are Services based on IVR technologies by Jon Stout
[ 2006-04-30 ]
The bottled water business consists of the manufacturing and delivery of quality water in small packages or large containers such as 5 gallon bottles. Each individual bottled water company provides an implicit promise that it will manufacture tand deliver the highest quality product on time. by Lydia Ramsey
[ 2006-04-25 ]
To increase customer satisfaction follow these easy steps when handling customer calls. by Mark Ramirez
[ 2006-04-05 ]
by Thea Monk
[ 2006-03-30 ]
by Aubrey Richardson Richardson
[ 2006-03-29 ]
by Aubrey Richardson Richardson
[ 2006-03-28 ]
by Aubrey Richardson Richardson
[ 2006-03-27 ]
by
[ 2006-03-27 ]
by Jane-Michle Clark Clark
[ 2006-03-11 ]
by Lydia Ramsey
[ 2006-03-02 ]
by Todd Cardin
[ 2006-03-02 ]
by Casey Gollan
[ 2006-02-27 ]
by Katerina Mitrou
[ 2006-02-21 ]
by Lydia Ramsey
[ 2006-01-30 ]
Take a quick etiquette quiz and learn how much rudeness may be affecting your bottom line. by Alan Fairweather
[ 2006-01-27 ]
Do you find it stressful dealing with difficult people?
This article provides five simple steps that will show
you how to deal with difficult customers, colleagues,
or your boss!
by Tim Knox
[ 2006-01-23 ]
I have helped many clients set up online credit card processing systems and more than once I've had to sit down with the bank issuing the merchant account and educate them on how online payment systems work. Don't believe me? This is a direct quote (here's the Bible, here's my hand) from the manager who was in charge of processing Internet merchant account applications at a local bank, "When someone pays online how do they swipe the credit card in their computer by Tim Knox
[ 2006-01-23 ]
Some folks offered helpful insights and suggestions on how to pick a franchise and a few things to watch out for, while other emails came from current franchise owners asking me to help them sell their operations to Anthony R. by Tim Knox
[ 2006-01-23 ]
Seriously, whether the client owes you the money or not is a moot point. Yes, you made an accounting mistake, but if the client agreed to pay you a certain amount each month in exchange for certain services rendered, and you have been under-billing that client for delivering those certain services, the client owes you the money, period. by Tim Knox
[ 2006-01-23 ]
If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared.
by Tim Knox
[ 2006-01-23 ]
I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere. by Tim Knox
[ 2006-01-23 ]
Franchising can be a great way to start a business career, but you should make sure you're not just trading one job for another. Unless you plan on being an absentee owner, which I highly discourage, you are gong to be working in the business just as an employee would, so be sure the business you choose doesn't turn your lifelong dream into a never-ending nightmare. by Tim Knox
[ 2006-01-23 ]
You probably can't compete with the superstore on volume of inventory or on price, but there are other things you can do to help keep the customers coming in your door. One of the best ways to ensure customer loyalty is to offer superior customer service. by Tim Knox
[ 2006-01-23 ]
It’s time to beat the old bad customer service drum again. I know, I’m sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a pew and prepare to listen to the sermon I’ve preached before: bad customer service is the bane of business. If the Almighty smote down every business that dispenses bad customer service the world would be a much friendlier, albeit much sparser place. Consider a world without malls and fast food joints… would it really be so bad? by Nowshade Kabir
[ 2006-01-12 ]
CRM (Customer Relationship Management) is about better understanding of customer’s behavior and needs, and developing and implementing business strategies and supporting technologies that close the gaps between an enterprise’s current and potential performance in customer acquisition, growth, and retention. Its center of attention is managing and optimizing customer life cycle and building proper relationship among company departments, sales forces, and customers which in turn helps increasing company productivity.
by john parker
[ 2005-12-30 ]
There are several options for radiant heating between floor joists. The two most popular are using joist trak and using pex clips.
by Eric Garner
[ 2005-12-12 ]
Your business can’t survive without customers. That’s the number one law of customer service. Find out what the other laws are in this article. by groshan fabiola
[ 2005-11-11 ]
Caller ID spoofing is a new and great way to protect you and your family privacy against all kinds of phone harassment. The caller ID spoofing service provides you anonymity. This means that you wouldn't have to give away your real phone number every time you make a call. Call spoofing system is using a "dummy caller ID" chosed by you that appears on the called person's phone display. This way the caller ID spoofing service disguises your phone ID keeping up your privacy.
by Rosanne Dausilio, Ph.D
[ 2005-11-11 ]
The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally by Lydia Ramsey
[ 2005-11-10 ]
Providing excellent customer service is the only way to really differentiate your company from competitors. Follow these 4 steps to elevate your customer service and relieve yourself from a great deal of stress. by Eric Garner
[ 2005-10-08 ]
How should you and your team treat your customers for superior service? This article provides you with an alphabet guide of everything you need to know to become a truly outstanding customer carer. by Brandon Scivolette
[ 2005-10-01 ]
We all may remembe the customer service days, back in the late 90's when every business had to have top notch customer service to survive. Where did the customer service go and why? by Anthony Jewell
[ 2005-09-14 ]
As you develop your company you will start to pick up clients online. This is when you will start seeing the rewards of your efforts but also when you will start to learn the lessons that will shape your company and its success down the line. by John Sheridan
[ 2005-09-02 ]
A talking machine will not sell a product to a potential customer. Not only is it completely lacking a personality, it can’t interact with people, it can’t share a joke and it’s totally incapable of making a caller feel welcome, yet many companies inflict this type of system on the people they want to sell their products to. by John Sheridan
[ 2005-08-14 ]
To be totally in tune with the needs of your customers or prospective customers you have to listen to them. Listen to them – it sounds easy enough to do but not everybody gets it right. by Martin Day
[ 2005-08-13 ]
Your customers are your business. Discover how online surveys can be used to improve your customer relations, gather valuable feedback, promote new lines and initiatives and establish two way communications. by Martin Day
[ 2005-08-13 ]
Transport operators need to be thick skinned. Rarely are they congratulated on their initiatives and often blasted when things go wrong. Online surveys are the ideal way for transport operators to gather valuable feedback, promote the initiatives that have been implemented and educate the customer on the issues that are not black or white. by Glenn Murray
[ 2005-07-27 ]
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service – not sales. by Aaron Turpen
[ 2005-07-27 ]
In all of my reading of sales, marketing, and other materials that include the topic of customer service, I have noticed a trend. In my own business, I have also noticed a trend of things about which I receive comments or praise. These things are what I believe to be the key to great customer service. I've broken them down into six "steps" or "categories." They aren't in any sort of order as each is as important as the other.
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