Call Accounting Software Reduces Telecom Costs

                                                                                         

The telephone is a vital business tool, but for many companies telephone usage costs are among their biggest expenses, largely as a result of lack of control. An effective call accounting system can help contain and reduce telecom costs and improve security.

A call accounting system is a collection of software modules that monitors and records incoming and outbound telephone calls in an enterprise. It determines the source and destination of each call, keeps track of its date, time and duration, and calculates its cost. The system then stores this data and uses it to generate the desired reports. Here are some of its many potential benefits, which can save up to 30% or more on monthly telecom expenses.

* Catch billing errors. The system calculates the cost of the calls, so any discrepancy with billed amounts can be quickly determined and resolved.

* Improve security. Because the system tracks each outgoing and incoming call, any suspicious calls can be tracked down and corrective action taken.

* Increase productivity. When employees know that their calls are monitored they tend to keep their personal calls to a minimum and thus devote more time to business-related activities.

* Improve utilization. Because the system can track the routing of calls, it can help management decide what trunk lines are properly utilized, where extra phones should be added and where they can be removed.

* Emergency notification. Call accounting software can be programmed to page one or more persons whenever a 911 call is made, thus alerting them to an emergency.

* Cost reduction. Overuse of directory assistance can quickly increase the size of a phone bill. So can unauthorized use of toll-free numbers by family and friends of employees. Appropriate action, such as issuing phone books to those who need them and informing employees that toll-free numbers are not free to the company can do a great deal to reduce these costs.

A reliable call accounting system can contribute greatly to an executive's peace of mind and enhance a company's bottom line.

More information about call accounting systems can be found at www.telsoft-solutions.com.

About the author:
Author, Peter Verhoeff, writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.

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