Telecom Expense Management (TEM) Systems Can Save Fortune 500 Companies Millions of Dollars Annually

                                                                                         

According to the Aberdeen Group's report, "The Cost of Not Acting: The Total Telecom Cost Management Benchmark Report," "...the average Fortune 500 Company reports that telecommunications and related network services are top-line item expenses accounting for 3.6% of their revenue." For large companies this can add up to millions of dollars. Fortunately today's full featured telecom expense management systems can help rein in enterprise telecom costs and also increase telephone network security.

One of the major telecom cost management problems facing enterprises is the fact that they need a centralized database for all of their call detail records. With increasing numbers of road warriors, office locations situated around the world, and hundreds, if not thousands of employees, Fortune 500 companies need a telecom expense management solution that can bring all of their telecom billing and call tracking under one system that is accessible anywhere. Sophisticated telecom expense management solutions can more than pay for themselves by consolidating all billing data and providing invoice management capabilities. They also offer call accounting benefits including the ability to track suspicious call activity, wireline, VoIP, and mobile call tracking, and provide easy Web-based reporting features.

Invoice management is a key feature of a telecom expense management system that government offices, universities, hotels, law firms, and other large enterprises depend on to manage their telecom expenditures. Telecom billing is prone to errors and automated invoice management can help identify these errors and more than pay for the cost of deploying the system. The system can help eliminate late charges, track carrier rates, and identify disconnected services so charges for these services can be eliminated. Auditors who usually spend a great deal of time manually reconciling telecom bills from a number of carriers can now save time as this invoice management process will be automated.

Another important feature of today's telecommunications expense management solutions is the peace of mind companies can receive through the toll fraud management functionality these systems provide. Toll fraud alerts can be created to help enterprises protect their telephone networks from attack by telethieves who crack phone systems and steal milliions of dollars worth of services every year. In today's cost-conscious corporate environment, it is crucial that companies consider all of the savings and security advantages that telecom expense management systems provide.

About the author:
Author, Lisa Santora, writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.

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