Telecom Expense Management (TEM) Will Become a 1.5 Billion Dollar Industry by 2010

                                                                                         

According to a recent TMCnet IPCommunications.com article, Eric Goodness of Gartner predicts that telecom expense management (TEM) will become a 1.5 billion dollar industry by 2010. Universities, law firms, hotels and convention centers, healthcare organizations, and government offices are but a few of the organizations that can benefit from telecom expense management solutions. Today's call accounting and telecom
billing software works with any combination of PBX types and models and is compatible with Nortel, NEC, Avaya, Cisco, Intertel, Mitel, Intecom (EADS), Ericsson, Hitachi, etc.

TEM systems can save enterprises money and time identifying phone billing errors in telecom carrier bills. Analyzing carrier phone bills by line and by call is possible using today's call accounting software and electronic billing by carriers. By installing a centralized, enterprise wide, large-scale, high speed, call accounting and telecom billing software solution companies can detect phone billing errors and recover costs. Administrators can examine which departments make the most calls, and assign costs to individual divisions.

Documenting and responding to threats can be rapidly accomplished using automated call accounting software technology. Data is made available in real-time allowing users to act quickly when they need to respond to security threats and other alerts. The best call accounting systems process millions of calls a second and provide instant reporting so companies can examine large volumes of data fast.

Users of today's call accounting software technology enjoy convenience features including Web access to their call data records. System access can be easily provided to many users because call accounting software applications reside on a server and do not require installation and maintenance at individual workstations. The scalable designs of current call accounting systems allow companies to add sites, modules, users, and call volume as their needs change.

About the author:
Author, Lisa Santora, writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.

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