Telecom Expense Management Systems Can Help Identify Costly Phone Billing Errors

                                                                                         

A recent recent Networkworld.com telecom expense management article discussed tips on how enterprises can reduce telecom costs, and provided insight into challenges corporations are facing when trying to manage their telecom expenses. Larry Van Etten, senior manager at Ikon Office Solutions' telecommunications service center, points out that carrier phone bills typically contain a large number of errors: "My experience has been there is typically one error per page. That's a pretty high error rate. It's something all telecom managers should keep in mind."

Tracking phone billing errors can be more than auditors can handle manually. Deploying the latest telecom expense management software solutions can help companies identify and recover costs that they might otherwise have not detected. Charges for old, unused lines and other billing mistakes can add up quickly, and call accounting software can help administrators mine confusing call data records (CDRs). By installing a call accounting system enterprises not only can save money on erroneous charges, but also free up administrators' time for use in other critical areas.

Reporting is a crucial component of a telecom expense management system. Today's advanced call accounting software technology allows users to customize reports and schedule them to run automatically. All information is collected in real-time and is immediately available for viewing and reporting. Companies can track various call patterns and types, trunk and route summary and detail, grade of service, and busy hour reports. With user definable hierarchical levels companies can track calls through divisions, departments, cost centers, and business units. Reports can be printed, distributed via email, and saved to a file. There is no need for programmer intervention when users customize reports. Users can also run standardized reports from the menu and set them to run by time-of-day, day-of-week, day-of-month or specific days for specific months.

With today's advanced call accounting software solutions enterprises can trim their annual telecom expenses by 10 - 30% which can more than pay for the cost to deploy the system. Modern call accounting systems can collect CDRs in real-time and allow administrators to proactively use this information to save money and secure their telephony networks.

About the author:
Author, Lisa Santora, writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.

Article Source: http://www.Free-Articles-Zone.com