India- The Fast Developing KPO Hub

                                                                                         

Knowledge Process Outsourcing (KPO) refers to outsourcing for high-end knowledge work. This includes research on intellectual property, analytics, equity and finance, market research & data management, etc.

A number of firms were encouraged to begin outsourcing their high-end knowledge work to India, owing to the success attained by BPO (business process outsourcing) operations in the country. Cost savings, access to a highly talented workforce, improved quality, and operational efficiencies are the underlying expectations in the offshoring of high-end processes.

Areas with great potential of growth for the KPO (Knowledge Process Outsourcing) include biotechnology, pharmaceuticals, data search, integration & management services, research & analytics, financial services, technology research, engineering design and computer-aided simulation, and professional services like business research as well as legal services. Offshoring the R&D in pharma and bio-tech also holds vast scope for these KPOs.

The KPO has more challenges before it than BPO. Many challenges involved in Knowledge Process Outsourcing will be to maintain higher standards of quality, investment in Knowledge Process Outsourcing infrastructure, lack of skilled pool, requisite of higher control level, enhanced risk management, and confidentiality.

When we compare these challenges with IT & ITES service providers in India, it's not surprising that the country has been one of the most preferred destination for KPO due to the large talent pool in the country, friendly government policies, low labor costs, and quality IT training. The KPO sector in India is also likely to employ above 250,000 professionals by the year 2010.

KPO services outsourced to India encompass R&D, Business & Technical Analysis, Animation and Design, Learning Solutions, Market and Business Research, Pharma and Biotech, Writing and Content Development, Medical Services, Legal Services, Intellectual Property Research, Network Management, Training and Consultancy, and Data Analytics.

India is well resourced to meet the challenges of emerging sectors and is ready to emerge as a global hub for KPO activities.

For further information about Knowledge Process Outsourcing and its growth in India read the report "KPO-The New Outsourcing Avenue for Indian BPO Market" published by RNCOS at: http://www.rncos.com/Report/EST09.htm

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