Call Accounting Software - an Overview

                                                                                         

Call accounting software is designed to collect and store telephone calls and determine their costs. It organizes the telephone call information from the call detail records and creates reports which provide an insight into how the company's telecommunications are being utilized. Typically, these reports will lead to reductions in telephones costs and improvement in worker productivity. Companies often receive a 10% to 30% reduction in their telecommunications costs when utilizing a quality call accounting software package.

The software provides a variety of services including:

• Long distance telephone expenses can be scrutinized for errors. Software provides documentation that can be sent to the telephone service providers when asking for reimbursement. Errors are common in telephone invoices.

• Determine if employees are making expensive long distance non-business calls.

• Call fees are affected by the rate of the service provider and the route of the telephone call. A quality software package can determine if a business is spending unnecessary money for calls.

• Allocate portions of the communications cost, including telephone, video and imaging to the appropriate departments. The true cost of each department should be determined in order to discover if they are truly profitable and if they are using telecommunications wisely.

• Companies have the opportunity to charge clients for calls made while working on client's projects.

• Productivity of employees improves with call accounting software. The number of sales calls made by a salesperson from his extension can be determined as well as the length of the calls and the locations. Salespeople often increase their sales calls per day when they become aware the software is in place.

• Companies discover how many calls per day each customer service person is handling and how long each call is taking. This data can be utilized to motivate customer service representatives to be more efficient with their time.

• An effective call accounting system is aware of phone lines that are not working and lines that are underutilized, which can typically be eliminated. It can also determine if more lines need to be added to avoid customers getting busy signals.

• Call accounting software provides operating system, program and data security.

Small, medium and large companies have the opportunity to select the software that is appropriate for their business. Employees will be able to create reports and access important data from the call detail records without being computer specialists. The short payback period for the software is another strong incentive for companies to purchase a call accounting software package.

About the author:
Author, Brian Jenkins, contributes articles on the business benefits of telecom expense management systems and call accounting software technology for Telsoft Solutions. More information can be found at http://www.telsoft-solutions.com.

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