Call Accounting Software - Valuable Reports

                                                                                         

Why do companies need call accounting software when the telecom service providers send their customers invoices which includes the calls made and the costs? Obviously, costly errors in the bills can be caught by call accounting software, but there are a variety of reports the software can produce which can lead to increased employee productivity and additional reductions in telecom costs.

Call accounting software can collect and store call detail records which provide useful data such as what telephone numbers were called, which company extensions are making the telephone calls, the duration of the telephone calls, the date and the time each call was made and the cost per call. This information can be quite beneficial.

For sales departments, the call detail records can be used to compare the amount of calls made by a specific salesperson and the cost of those calls. Management can learn which salespersons are most cost effective by comparing phone costs and sales dollars generated. Management can also determine if the salespersons are making a sufficient amount of sales calls during the day.

The reports generated by call accounting software can be reviewed by managers to determine which employees are making excessive personal calls which decrease productivity. Typically, just the knowledge that a business has call accounting software that can track an employee's calls is enough to prevent workers from wasting time with non-business related calls.

The reports also allow businesses to determine the actual phone costs of each department and bill back each department. The costs should be added to the salaries and other department costs to determine the actual cost and profitability of each department.

For customer service departments, the amount of calls handled per day by each company representative and the average amount of time spent per call can help determine the productivity of each worker.

Call accounting software reports show the specifics regarding trunk utilization. The traffic reports can help determine if a company is wasting money by having too many phone lines. The data can also determine if the company does not have a sufficient number of lines which will cause too many busy signals to incoming callers which can lead to loosing customers to competitors.

Equipment inventory reports provide the opportunity to itemize telephone equipment cost for each extension. A portion of the cost of the company's telephone equipment can be allocated to each department. This helps determine the true cost of each department and extensions.

Other call accounting software reports allow companies to identify how many calls were excessive in length and in cost and which employees were making them. Employees should have to provide justification for these types of calls.

Call accounting software generated reports with the help from call detail records can increase worker productivity and help determine the true cost of each employee and department.

For more information on call accounting software visit the Telsoft Solutions website at www.telsoft-solutions.com.

About the author:
Author, Brian Jenkins, contributes articles on the business benefits of telecom expense management systems and call accounting software technology for Telsoft Solutions. More information can be found at http://www.telsoft-solutions.com.

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