Wireless Telecom Expense Management Success

                                                                                         

Wireless communication is a major factor for companies of all sizes and a vast number of companies are wasting money by not fully addressing the cost issue of telecommunications. It has been estimated that approximately 50% of large companies don't have an accurate assessment of the costs associated with their telecommunication services.

Some companies still include employee expense reports as a major part of their telecom expense management system. Employee reports are often unreliable and hide personal calls which decrease productivity and increase costs.

One way to lower wireless costs is to access each employee's history of wireless phone use and calculate costs based on the vast number of rate plans offered by the wireless providers. Often significant savings can be achieved by changing rate plans or vendors. Ask the current provider to match the superior rate plan.

Often one rate plan for all employees is not the most cost effective strategy. However, allowing employees to pick their plan can lead to excess costs. The review of rate plans should occur periodically.

Call accounting experts have often worked with companies that do not have a system to track the wireless devices purchased by the company, the location of the devices, or the employees using the items. When creating a successful system, sometimes an actual physical inventory is necessary.

An effective telecom expense management program should be able to determine if terminated wireless devices have actually been disabled. The dates for the beginning and the ending of the wireless service contract should be documented in the system.

Companies should have requirements for the purchasing of wireless devices that employees must follow. The requirements should be reviewed as technology advances and prices change.

Telecom expense management software should be implemented to make sure the negotiated fees with service providers are actually being utilized when fees are being determined by the vendor.

The telecom expense management program needs to include an automatic procedure for determining if a service contract with a wireless communications provider has been violated or if employees are misusing their wireless devices. Often the same costly errors continue on a monthly basis but they can be caught with an effective telecom expense management software package.

An efficient invoice management software program that catches invoice errors is a priority and should be occasionally compared to a small batch of manually checked invoices to insure accuracy.

A quality invoice management system should be part of an effective telecom expense management program in order to lower a company's costs for wireless expenses.

For more information on telecom expense management visit the Telsoft Solutions website at www.telsoft-solutions.com.

About the author:
Author, Brian Jenkins, contributes articles on the business benefits of telecom expense management systems and call accounting software technology for Telsoft Solutions. More information can be found at http://www.telsoft-solutions.com.

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