India’s RIM deals gather pace amid slowdown

                                                                                         

“We created a separate business unit for RIM in 2004 to give it increased focus,” P. R. Krishnan, vice president and global head IT infrastructure services at Tata Consultancy Services (TCS), said in a phone interview. “Since then, our revenues from RIM have grown ten-folds, from around US$40 million to US$400 million today.”

TCS is now targeting its RIM business to account for US$1 billion of its US$5.7 billion revenues. “Revenues of US$1 billion for RIM appear achievable today,” Krishnan said.

RIM essentially refers to the monitoring and management of a company’s IT infrastructure components, such as data centers, servers, laptops and desktops, from a remote location on a 24 by 7 basis.

“Around 80 percent of problems related to infrastructure can be offshored,” Anant Gupta, president or HCL Comnet Systems & Serviced told ZDNetAsia in an interview. For the remaining problems, such as those pertaining to hardware, these Indian IT companies have onsite staff or partnerships with local companies that can address such problems. For instance, HCL Comnet–a subsidiary of HCL Technologies–has around 25 partners worldwide.

Downturn drives RIM

With the economic slowdown, more companies are making RIM part of their strategy.

“RIM means keeping the lights on,” Ajay Soni, vice president of infrastructure management services at Patni Computer Systems, said in an e-mail interview. He explained that the slowdown is compelling companies to lower budgets, thereby increasing the need for efficiency in traditional datacenter and infrastructure management.

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