Sales Marketing for Heating and Plumbing Companies

                                                                                         

The success of small and independent businesses depends completely on a steady stream of customers and clients paying for that business's services. This is especially important for the independent business owner whose budget and resources are limited, whose staff is small and the owners who do not have a corporate brand or marketing budget to rely upon for customer recognition. To compete in today's saturated heating and plumbing market, small business owners need their marketing efforts to reach as many eyes as possible. This can be difficult to accomplish on a small budget.

Here are five simple tips to help the plumbing and heating small business owners make the most out of a limited marketing budget.

1. Realize that marketing is a marathon and not a sprint. Marketing is not meant to be a quick fix. Real sales marketing takes commitment and patience. Business owners need to make sure that their company's marketing message is obvious in everything that is related to your business (employee uniforms, stationery, logo painted on the company car, business cards, etc). The more visible a company's marketing, the more customers it will attract.

2. The customer's happiness comes first. Always, Go above and beyond to make sure that your customer is happy and that customer will be more likely to recommend your services to his or her friends and family. The best way to ensure your customer's happiness is to give them more than he/she expects-extra services for free, discounts, etc.

3. Decide your price marks early and try to avoid raising your prices, especially when your doors haven't been open for very long. Sticking to the price you have quoted is one of the best ways to win your customer over. If extra charges might be incurred, let your customer know well ahead of time and let them decide if they want the extra work to be done.

4. Small business owners need to pay attention to referral sources. Keep a tally of where most referrals are coming from: word of mouth, advertising, passing by, phone book entry, etc. This allows business owners to allocate advertising funds correctly and helps them avoid spending money on a marketing tactic that might not be profitable.

5. Build a website for the business. Most plumbing and heating professionals are not aware of how beneficial a website can be to an independent business owner. The site does not need to be fancy. A simple (but good looking) list of services, prices and contact information should be all that is needed to put a small heating and plumbing business on the world wide web.

These are five easy to implement tips that all heating and plumbing small business owners can take advantage of immediately and for very little overhead cost. It is no doubt one of the worst economic climates seen in the western world in decades. However, by being focused on marketing and on good service, any small company can still do well and sustain its growth.

About the author:
Tal Potishman, editor of Heating Central, writes articles about central heating, plumbers, Wandsworth plumbers, underfloor heating and solar thermal. He specializes in helping save money by advising on efficient heating.

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